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Policies

WE WANT YOU TO BE 100% SATISFIED!

If you for any reason do not like your WRC-purchased product, bring it back in NEW condition for full refund.

Used it for awhile?  No problem – we’ll still take it back and you get a store credit.

Fine print for used product:

Yes – we price match other Colorado brick and mortar stores for identical product.  Tell us where you saw it and we’re on it!

How long is the No Bull Guarantee good for?

Price Protection

SHIPPING

  • Orders usually ship one business day after being placed. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S. or to P.O. Boxes.

BACKORDERS

  • Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

PRICES AND INFORMATION

  • This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

RETURNS

  • If there is a problem with something you purchased from us, you can either bring it in or ship it to the shop. All merchandise must be returned within 30 days of purchase. Please include a copy of your invoice. For a full refund, merchandise must be unused and in its original packaging. That includes all packaging and/or tags! Thanks!
  • Used merchandise cannot be returned unless it is defective. We will refund shipping costs on incorrect or defective merchandise.

All shipped returns require a Return Authorization Number (RA#.) To obtain an RA# please locate your order number (in email or on invoice) and call 866-665-3083. Please write the RA# on the outside of the shipping box (large and noticeable!) and ship via Fed Ex or insured USPS Priority Mail to: 

WRC ONLINE RETURNS

Wheat Ridge Cyclery 

7085 W. 38th Avenue Wheat Ridge, CO 80033

 

Online Bicycle Sales Info

  • Important Info About Online Bicycle Sales
  • Currently all bicycles are only available to view their stock status online. Purchasing a bicycle is a very personalized and hands-on process. You, our customer, are best served with this process by contacting our sales staff in the shop at 303-424-3221 or toll-free at 866-865-3083